Terms & Conditions
Effective Date: 15/08/2026
Last Updated: 15/08/2026
Welcome to Auron Fertilizers (“Auron”, “Company”, “we”, “us” or “our”). These Terms & Conditions govern your access to and use of our website, communications, quotations, product enquiries, purchase orders, sales transactions and related services.
By accessing our website, submitting an enquiry, requesting a quotation, placing an order or purchasing products from Auron Fertilizers, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. Business & Products
Auron Fertilizers is engaged in the manufacture, supply and/or sale of fertilizer and chemical products, including Zinc Sulphate and Zinc Sulphate Monohydrate, subject to the product specifications, applicable registrations, approvals and laws governing the relevant product and intended use.
Our products may be offered in different grades, specifications, concentrations, purity levels and packaging formats. The exact specification applicable to an order shall be the specification stated in the quotation, purchase order acceptance, invoice, technical specification sheet, Certificate of Analysis (“COA”) or other mutually agreed commercial document.
Where a product is marketed or sold as a fertilizer, the applicable requirements of the Fertiliser (Control) Order, 1985 (“FCO”), as amended from time to time, shall apply to the extent applicable to that product and grade.
For Zinc Sulphate Monohydrate, the applicable statutory specification shall prevail over any general description appearing on this website.
2. Website Information
We make reasonable efforts to keep information on our website accurate and current. However, website information may include general product descriptions, photographs, technical information, indicative specifications or marketing material.
Website content does not constitute a binding offer to sell.
The final commercial terms shall be those contained in the accepted quotation, purchase order, sales order, proforma invoice, tax invoice and/or written agreement between Auron Fertilizers and the buyer.
3. Product Specifications & COA
The buyer is responsible for confirming that the selected product specification is suitable for its intended application.
Where applicable, Auron may provide a Certificate of Analysis, specification sheet, Safety Data Sheet (“SDS”) or other technical documentation.
The COA relates to the tested batch/sample identified in the relevant document and should be read together with the applicable product specification and contractual terms.
Unless expressly agreed in writing, Auron does not warrant that a product is suitable for a particular process, crop, soil condition, industrial application or end-use beyond the stated specification.
4. Fertilizer Regulatory Compliance
Products sold as fertilizers shall be manufactured, packed, labelled, stored and supplied in accordance with applicable laws and regulatory requirements.
The Company may modify product specifications, labelling, packaging or documentation where required by any amendment to applicable law, government notification, regulatory direction or statutory standard.
Nothing on this website shall be interpreted as permitting the sale, distribution or use of a product contrary to applicable law.
5. Industrial / Chemical Use
Where a product is supplied for industrial or non-fertilizer use, the buyer shall be responsible for ensuring that its intended use, storage, handling, processing and onward supply comply with all applicable laws, permits, safety requirements and industry-specific regulations.
The buyer shall not misrepresent, relabel, adulterate, modify or unlawfully repack any product supplied by Auron.
6. Quotations
All quotations are subject to availability and are valid only for the period specifically stated in the quotation.
Unless expressly stated otherwise, quotations may be revised due to changes in raw-material prices, packaging costs, freight and logistics charges, taxes, duties or statutory levies, government regulations, exchange rates, export/import requirements, product specifications, or market conditions.
A quotation becomes binding only after written acceptance by Auron and satisfaction of applicable payment and order conditions.
7. Order Confirmation
An order shall be considered confirmed only after Auron provides written confirmation and receives the required advance payment.
Purchase orders issued by buyers shall not override these Terms & Conditions unless expressly accepted by Auron in writing.
Any conflict between a buyer's purchase order and Auron's written quotation/order confirmation shall be resolved according to the terms expressly accepted by both parties.
8. Payment Policy — 100% Advance
Auron Fertilizers operates on a 100% advance payment basis unless otherwise expressly agreed in writing.
The buyer must make 100% of the total order value, including applicable taxes, freight, packaging, duties or other agreed charges, before production allocation, dispatch or delivery, as specified in the proforma invoice or quotation.
Payment shall be made only through the official bank account or payment method communicated by Auron Fertilizers.
The Company shall not be responsible for payments made to unauthorized individuals, personal accounts, fraudulent accounts or third parties.
A payment shall be treated as received only after the amount is credited to the Company's designated bank account.
9. Cancellation
Once an order has been confirmed and production, procurement, packaging or dispatch arrangements have commenced, cancellation may be refused or may be subject to costs already incurred by Auron.
For customized, private-label, specially packed or specially manufactured orders, cancellation may not be permitted after production or procurement has commenced.
Any cancellation accepted by Auron shall be subject to written confirmation.
10. Refund Policy
Because orders are accepted against advance payment and may involve production and procurement commitments, refunds are generally not available merely because a buyer changes its mind or no longer requires the goods.
However, where Auron is unable to supply the confirmed order, Auron cancels the order, a payment has been received in excess of the final agreed amount, or a refund is otherwise legally required, a refund may be processed after adjustment of any legitimate amounts contractually payable to Auron.
Refunds shall normally be made to the original payer/source of payment unless otherwise required by law.
11. Taxes & Government Levies
All applicable GST, cess, duties, statutory charges and other government levies shall be charged as required by applicable law and/or stated in the quotation or invoice.
The buyer shall provide accurate GST, PAN, IEC and other required business information where applicable.
The Company shall issue tax invoices and other statutory documents in accordance with applicable requirements.
12. Delivery, Shipping & Logistics
Delivery timelines, dispatch dates, and shipping schedules provided by Auron are good-faith estimates and subject to change. Auron is not liable for any direct or indirect damages, losses, or penalties resulting from transit delays or shipping line schedule revisions.
Delivery and loading timelines may be impacted by shipping line space availability, container shortages, port congestion (including at Mundra and Kandla Ports), customs holds, export restrictions, regulatory inspections, transport strikes, or weather disturbances.
Unless otherwise agreed in writing, the buyer is solely responsible for arranging freight or reimbursing freight costs as stated in the proforma invoice. Any detention or storage charges incurred due to the buyer's failure to take prompt delivery at the designated destination point shall be borne entirely by the buyer.
13. Risk & Transit
The transfer of risk, title and responsibility for the goods shall be determined by the agreed delivery terms, invoice, purchase order and applicable law.
For export transactions, the applicable Incoterms® or other agreed delivery terms shall govern where expressly incorporated into the transaction.
14. Inspection on Delivery
The buyer should inspect the packaging, quantity, product identification, batch details and visible condition of the goods immediately upon receipt.
Any visible shortage, damaged packaging, leakage or transport damage should be documented with photographs and reported to Auron and the carrier promptly.
The buyer should preserve relevant packaging, batch numbers, delivery documents and evidence until the matter is resolved.
15. Quality Claims
Any quality-related claim must include sufficient information to enable investigation, including invoice number, batch number, product name/grade, quantity received, date of receipt, nature of the complaint, and photographs/videos where relevant.
Auron may request a representative sample for testing. Where necessary, the Company may conduct or request testing through an appropriate laboratory. The applicable contractual specification, statutory specification and agreed testing method shall be considered when evaluating a claim.
No product shall be returned without prior written authorization from Auron.
16. Storage & Handling
The buyer is responsible for appropriate storage and handling after delivery.
Unless the applicable SDS or product-specific documentation states otherwise, products should generally be kept in a clean, dry, covered and adequately ventilated area and protected from moisture, contamination and incompatible materials.
The buyer must follow the applicable SDS, product documentation, statutory requirements and safe-handling practices.
Auron shall not be responsible for deterioration caused by improper storage, moisture exposure, contamination, unsuitable handling, unauthorized repacking or use outside the stated specification.
17. Safety Documentation
Where applicable, Auron may provide product-specific technical documentation or SDS.
Buyers, distributors, transporters and end users are responsible for ensuring that employees and handlers are appropriately informed about safe handling, storage, transportation and use.
18. Packaging & Labels
Products shall be packed and labelled according to the applicable product category, intended market and statutory requirements.
Where applicable, packaging may include product name, grade, net quantity, batch/lot information, manufacturer/supplier details, applicable registration/licence information, warnings, handling instructions and other legally required information.
The buyer shall not remove or alter statutory labels, batch identification, product information or regulatory markings in a manner prohibited by law.
19. Legal Metrology
Where Legal Metrology requirements apply to a particular package or sale, Auron shall comply with the applicable Legal Metrology Act, 2009 and Legal Metrology (Packaged Commodities) Rules, 2011, as amended from time to time.
The applicability of specific packaging provisions may depend on the package size, customer category, intended use and nature of the transaction.
20. Export Orders, Incoterms & International Trade
Incoterms® Rules: For all international transactions, the applicable Incoterms® 2020 (such as FOB, CFR, CIF, or FCA) stated on the proforma invoice shall define the transfer of cost, risk, and responsibility for insurance, port handling, and shipping. Unless otherwise stated, the port of loading shall be Mundra Port or Kandla Port, Gujarat, India.
Demurrage, Detention & Port Charges: Auron is not liable for demurrage, container detention, port storage, customs penalties, or extra inspections incurred at the destination port. The buyer is solely responsible for clearing the goods and returning the container within the shipping line's allotted free days.
Pre-Shipment Inspection (PSI): Any required pre-shipment quality and weight inspections (e.g., by SGS, Intertek, or Cotecna) must be requested prior to factory packing/dispatch and shall be conducted at the buyer's sole expense. Once container seals are locked and the container leaves our Gujarat facility, no claims regarding packaging condition or shortage will be entertained.
Destination Import Regulations & Clearances: The buyer warrants that the purchased grade of chemical salts/fertilizer is fully permitted for import into the destination country. The buyer is responsible for acquiring all necessary import permits, licenses, agricultural registrations, and local customs clearances. Auron is not liable if cargo is seized, returned, or rejected by destination customs authorities.
Sanctions & Export Bans: Auron reserves the right to suspend or cancel any export order if compliance with international trade sanctions, embargoes, or sudden Indian export/regulatory bans prevents the lawful fulfillment of the order.
21. Regulatory Changes
Auron reserves the right to suspend, modify or refuse an order where a change in law, government notification, regulatory restriction, export policy, environmental requirement, fertilizer regulation or other statutory requirement prevents or materially affects the lawful manufacture, sale, supply or export of the product.
22. Environmental Compliance
Auron shall operate its manufacturing and business activities subject to applicable environmental laws, permissions, consents and regulatory requirements.
These may include requirements under environmental protection, pollution control, waste management, hazardous-waste management and related legislation.
The Company shall comply with applicable requirements imposed by the Central Government, Government of Gujarat, Gujarat Pollution Control Board and other competent authorities.
23. Factory & Occupational Safety
Where applicable to the Company's manufacturing operations, Auron shall comply with applicable factory, occupational health, worker safety, chemical handling, emergency preparedness and labour requirements.
Employees, contractors, transporters and visitors must follow the Company's safety procedures while on Company premises.
24. Prohibited Use
Products shall not be used for any unlawful purpose.
The buyer shall not:
- Falsify product information;
- Adulterate or contaminate products;
- Misrepresent the product grade;
- Use products contrary to applicable law;
- Remove legally required labels;
- Make unauthorized claims regarding the product;
- Export or re-export products in violation of applicable sanctions, restrictions or laws.
25. Intellectual Property
All website content, logos, trademarks, product names, photographs, graphics, designs, text, documents and other intellectual property belonging to Auron Fertilizers shall remain the property of Auron or its respective licensors.
No content may be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by law.
26. Limitation of Liability
To the maximum extent permitted by applicable law, Auron shall not be liable for indirect, incidental, consequential or special losses arising from the use, misuse, storage, handling, transportation or application of a product.
Auron's liability, where legally applicable, shall be limited to the remedies expressly agreed in the applicable sale contract, subject to mandatory statutory rights and liabilities that cannot lawfully be excluded.
27. Force Majeure
Auron shall not be responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government restrictions, regulatory action, strikes, transportation disruption, power failure, shortage of raw materials, port disruption, customs restrictions or other force majeure events.
28. Fraud Prevention
Auron will not request changes to bank details solely through an unverified communication. Buyers should independently verify any request for change of bank account or payment instructions through an authorized Company contact.
Auron shall not be liable for losses caused by fraudulent payments made to unauthorized accounts where the buyer failed to independently verify the payment instructions.
29. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India. The transaction shall be subject to central and state laws, including applicable fertilizer, taxation, environmental, commercial, data protection, legal metrology and other regulatory requirements.
30. Jurisdiction
Subject to any mandatory statutory dispute-resolution mechanism, courts having appropriate jurisdiction at Ahmedabad, Gujarat, India shall have jurisdiction over disputes arising from these Terms & Conditions.
31. Dispute Resolution
The parties shall first attempt to resolve disputes through good-faith commercial discussions. If the dispute cannot be resolved amicably, the parties may pursue mediation, arbitration or legal proceedings as agreed in the applicable contract and permitted by law.
32. Severability
If any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.
33. Amendments
Auron may update these Terms & Conditions from time to time to reflect changes in business practices, products, technology or applicable law. The latest version published on the website shall apply to future website use, subject to contractual terms already agreed for existing orders.
34. Contact
For questions regarding these Terms & Conditions:
Auron FertilizersCorporate Office: Pehel Lake View, 1101, beside Auda Lake, near Vaishnovdevi Circle, Ahmedabad, Gujarat 382501Email: auronfertilizers@gmail.comPhone: +91 70466 51000GSTIN: Available on Request | IEC: Available on Request
* This document acts as the official commercial policy of Auron Fertilizers. All purchasing agreements, bulk transactions, and shipping manifests are executed subject to the terms stated herein.