Privacy Policy

Effective Date: 15/08/2026
Last Updated: 15/08/2026

Auron Fertilizers (“Auron”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information collected through our website, enquiry forms, quotation requests, email communications, telephone/WhatsApp communications, customer relationships and other legitimate business interactions.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it and the choices available to you.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

• Full name
• Company/organization name
• Job title or designation
• Email address
• Telephone/mobile number
• Business address
• Billing and shipping address

Business Information

Where necessary for a commercial transaction, we may collect:

• GSTIN
• PAN
• IEC
• Company registration information
• Purchase order details
• Billing information
• Delivery information
• Product requirements
• Quantity requirements
• Industry/application information

Transaction Information

We may collect information relating to:

• Quotations
• Orders
• Invoices
• Payments
• Shipping
• Delivery
• Customer service requests
• Product complaints
• COA/SDS requests

We do not intentionally request unnecessary personal information.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website's configuration.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Referring website
• Date and time of access
• Website interaction information

This information may be used for security, analytics, performance monitoring and improving our website.

3. Cookies

Our website may use cookies or similar technologies.

Cookies may be used for:

• Essential website functionality
• Security
• Website performance
• Analytics
• Remembering preferences
• Improving user experience

Where required by applicable law, we will provide appropriate information and obtain consent for non-essential cookies.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Use Your Information

We may use personal and business information to:

• Respond to enquiries
• Prepare quotations
• Process orders
• Provide product information
• Provide COA/SDS or technical documentation
• Communicate with customers
• Process payments
• Arrange delivery
• Issue invoices and statutory documents
• Provide customer support
• Handle quality complaints
• Prevent fraud and unauthorized transactions
• Maintain business records
• Meet legal and regulatory obligations
• Improve our products and services
• Improve website performance
• Send relevant business communications where legally permitted
• Protect our legal rights and interests

5. Legal Basis / Lawful Processing

We process personal data only for lawful purposes and in accordance with applicable data-protection requirements.

Depending on the circumstances, processing may be necessary for:

• Providing goods or services;
• Responding to an enquiry;
• Performing or entering into a contract;
• Complying with legal or regulatory obligations;
• Preventing fraud or protecting security;
• Legitimate business purposes permitted by applicable law; or
• Consent, where consent is required.

6. Business-to-Business Data

Auron primarily operates in the B2B fertilizer and chemical market.

Information relating to companies, businesses and commercial transactions may be collected for legitimate business purposes. Where information identifies or relates to an individual, we will handle such personal data in accordance with applicable data-protection requirements.

7. Sharing of Information

We may share information with trusted third parties where reasonably necessary for legitimate business purposes, including:

• Banks and payment service providers
• Logistics and transportation providers
• Customs brokers
• Freight forwarders
• Warehousing providers
• IT and hosting providers
• Website analytics/service providers
• Professional advisers
• Auditors
• Legal advisers
• Government authorities, tax authorities, regulatory authorities, and law-enforcement authorities where legally required

We do not sell personal information as a commercial product.

8. International Transfers & Export-Related Data Processing

Where business operations require information to be transferred or processed outside India, such processing shall be subject to applicable legal requirements and appropriate safeguards in accordance with the DPDP framework.

For international sales and export transactions, we share transaction details, billing and shipping addresses, corporate KYC (such as Import Export Code [IEC], corporate registry details, VAT/tax registrations), packing details, and shipping marks.

This data is necessarily shared with:

• International and domestic shipping lines, freight forwarders, and logistics operators;
• Customs authorities, excise departments, and port terminal operators in India (e.g., at Mundra and Kandla Ports) and the destination country;
• Licensed customs house agents (CHAs) and international customs brokers;
• Global banking and payment communication systems (e.g., SWIFT) and correspondent banks for trade finance and export letter of credit transactions;
• Authorized third-party inspection agencies (e.g., SGS, Intertek) when pre-shipment inspections are required.

By engaging with us for international trade, you acknowledge that cross-border data transfer is a transaction necessity for customs clearance, vessel booking, and cargo delivery.

9. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should avoid sending confidential information through unsecured channels.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Business transactions
• Accounting and taxation
• Legal compliance
• Regulatory requirements
• Dispute resolution
• Fraud prevention
• Contract enforcement
• Customer-service records

Certain business and financial records may need to be retained for periods prescribed by applicable law.

11. Your Rights

Subject to applicable law and the applicable commencement of relevant provisions, individuals may have rights relating to their personal data, including rights to:

• Obtain information about processing;
• Request access to personal data;
• Request correction of inaccurate data;
• Request deletion where legally applicable;
• Withdraw consent where processing is based on consent;
• Exercise other rights provided by applicable data-protection law;
• Raise a grievance regarding processing of personal data.

Requests may be submitted using the contact information provided below.

Where required, we may need to verify the identity of the requester before processing a request.

12. Withdrawal of Consent

Where processing is based on consent, you may withdraw consent subject to applicable law.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

Withdrawal may also affect our ability to provide certain services where the relevant information is necessary to provide those services.

13. Marketing Communications

We may send business-related communications concerning products, quotations, offers, industry information or Company updates where permitted by applicable law.

You may request that we stop sending non-essential marketing communications.

Transactional, regulatory or service-related communications may still be sent where necessary.

14. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or external services.

We are not responsible for the privacy practices, security or content of third-party websites.

Users should review the privacy policies of those third parties before providing information.

15. Children's Privacy

Our website and business services are intended primarily for businesses, professionals and adult customers.

We do not knowingly seek to collect personal information from children for commercial purposes.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

16. Payment Information

Payments may be processed through banks or authorized payment service providers.

Where payment is processed through a third-party provider, payment information may be subject to that provider's privacy policy and security practices.

Auron does not intend to retain complete card, CVV, PIN or online-banking credentials.

Customers should never send passwords, OTPs, PINs or card-security information to Auron employees.

17. Fraud & Security

Auron will never intentionally request:

• OTPs
• ATM PINs
• Internet-banking passwords
• Card PINs
• Full card-security credentials

If you receive a suspicious payment request claiming to be from Auron Fertilizers, verify it using our official contact details before making payment.

18. Data Breaches

Where required by applicable law, Auron will take appropriate steps in response to a personal-data breach, including investigation, containment, mitigation and notification to relevant persons or authorities where legally required.

19. Government & Regulatory Disclosures

We may disclose information when required or permitted by law, including to Central Government authorities, Government of Gujarat authorities, tax authorities, GST authorities, customs authorities, DGFT, fertilizer/regulatory authorities, pollution-control authorities, courts, and law-enforcement authorities where legally required.

20. Data Protection Law

Auron intends to maintain its personal-data practices in accordance with applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent and from the dates applicable to the relevant processing activities.

The implementation of the DPDP framework is phased, and Auron may update its privacy practices as provisions become applicable.

21. Electronic Communications

By communicating with Auron electronically, including through email or website forms, you acknowledge that electronic communications may be used for legitimate business purposes.

Electronic records and communications may be retained where necessary for business, contractual, legal or regulatory purposes.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, changes in regulatory requirements, changes in our business, website functionality, data-processing practices, or security improvements.

The updated version will be published on this page with a revised “Last Updated” date.

23. Grievance / Privacy Contact

For privacy-related questions, requests or grievances, please contact:

Auron FertilizersManaging Director: NEET PATELEmail: auronfertilizers@gmail.comPhone: +91 70466 51000Corporate Office: Pehel Lake View, 1101, beside Auda Lake, near Vaishnovdevi Circle, Ahmedabad, Gujarat 382501

Where required under applicable law, we will provide the applicable grievance mechanism and process requests within the period prescribed by law.

24. Governing Law

This Privacy Policy shall be governed by applicable laws of India.

Where applicable, the laws and regulatory requirements of the State of Gujarat shall also apply to the Company's activities conducted within Gujarat.

25. Acceptance

By using this website or voluntarily providing personal information to Auron Fertilizers, you acknowledge that you have read this Privacy Policy.

Where consent is legally required, Auron will seek consent through an appropriate mechanism before processing the relevant personal data.